Posted Mar 24
Recruiting Associates Network

Customer Service Representative

American Canyon, CA, United States Full Time

The Customer Service Representative/Inside Sales position is responsible for the majority of administrative tasks associated with order processing, sales confirmation, and client relations. Their main objectives are to provide exceptional customer service to the client base of the North American Sector, as well as coordination, execution, and delivery of products in accordance with meeting the quality standards and expectations of the Company and their customers. This is an excellent opportunity with a stellar pay and benefits package. Must live local to the American Canyon area.

Essential Position Functions:

Customer Service:

  • Works directly with customers and production facilities to create artwork proofs and color matches, track and follow up for approvals.
  • Taking orders directly from customers via purchase order, email and telephone calls to process and follow-up until time of delivery.
  • Organizing samples and correspondence to send to customer at customer or Sales Manager request.
  • Answering daily inquiries and requests from customers as well as filtering to correct department.
  • Taking in charge Sales Executive tasks and contacts when they are on the road, vacation, or when working from home.
  • Receiving customers in office, organizing press checks, assisting in color matching.
  • Informing Sales Manager and Customer Service Manager of issues or delays that might lead to customer dissatisfaction.

Sales Administration

  • Managing production placement to appropriate plants and acquire best lead-time.
  • Managing re-scheduling negotiation with plants when production capacity is tight.
  • Working directly with Production, Logistics, Accounting, Quality, Sales Executives, and customers to process, track, and ensure timely delivery of orders.
  • Ensuring customer accounts are current with Accounting and assisting in receiving payments and past dues (Pre-payment when needed).
  • Participate in weekly meetings and daily communication with internal suppliers.
  • Participate in daily production meeting to ensure local delivery times are met.
  • Assisting Shipping and Receiving department by providing proper labels, bill of lading, customer shipping contacts, freight quotes, tracking, etc.
  • Managing correct buying price lists and reviewing confirmations and invoices for accuracy and agreement.
  • Managing files, orders, and pending projects for more than 900 customer accounts.
  • Ensuring highest result for end of month sales by pushing out/selling products in warehouse.
  • Keeping Technical Field Service aware of any quality issues.

Office Administration

  • Sample product and archived file management
  • Ensuring office presence and professional environment for customer office visits
  • Managing professional relationships and issues with co-workers and upset customers
  • Managing communication and link between departments
  • Assisting in training of new employees in the sales support and account management teams
  • Reviewing and improving processes and office tools to ensure optimal performance
  • Ability to master internal software (Chrono, Accountmate, Maximum, SAP, Microsoft Office)

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